We provide great customer experience each time you shop with Oxpit. If you are not satisfied with your purchase, we ensure ‘Replacement/Return Guarantee’. We accept return and if will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered. Please check your products in front of riders or courier service agents to avail replacement service. In case you do not need replacement, your money will be refunded.
All you need to do is give us a call or drop an email at firstname.lastname@example.org within a period of 24 hours from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Return/Replacement and refund for products is subject to inspection and checking is mandatory before refund/replacement. Replacement cannot be possible if the product is burnt, damaged by short circuit, broken by customer or damaged while using by customer.
Buyer should email our support team for return address where product will be shipped to. Buyer is responsible for return shipping cost from his country.
If any order is canceled, payment against such order will generally be refunded within 15 working days, but the refund process may take more time depending upon the payment service gateway provider’s clauses. Provided that received cashback amount, if any, will be adjusted with the refund amount. The refund will be initiated within the same payment channel.
The customer will not be eligible for any cashback/bonus against his principal amount in case of refunds because if the order is canceled, its related cashback will also be canceled. Oxpit.com is not bound to pay any kind of service charge or cost for the refunded amount.
In case of refunding card payment, the refund will be returned directly to the customer’s debit/credit card if customer claims a refund.